COVID Safety Guidelines

All tours will follow CDC guidance regarding masks and audience capacity numbers. All attendees must show fully vaccinated status on a CDC recognized vaccination card for participation.

Ordering

After your tour is booked, you will receive an email confirming your order, indicating time and meeting location.

If you do not receive this within 24 hours, please contact us at hello@retailstoretours.com.

Tours must be booked at least 3 days before the tour date to ensure we have enough time to prepare.

We accept all major credit cards, PayPal, and Google Pay.

Cancellations

If you wish to cancel your tour booking for any reason, we will refund your order. Cancellations must be made at least 3 days prior to the date of the reservation.

If you wish to cancel your booking, please contact us as hello@retailstoretours.com and provide your:

• Full Name
• Order Number
• Name of the Tour
• Date and Time of the Tour

Please allow for up to 5 business days after the cancellation request has been made for funds to be tranferred to your account.

Accounts

If you have created an account on this site, you can update your account information by clicking here or on the account button and logging into your account.

There you can change your mailing and billing addresses, name, password, and view the history and status of your previous orders.

If you have forgotten your password, it can be reset by clicking on the Forgot password feature on the login page.

Contact

For any general inquiries or questions about tours please email us at hello@retailstoretours.com, or use the form below.

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